Power Retail Case Profile: Retail Apparel Group (RAG) Enhances Customer Experience with Fusion Factory
As any retailer is well aware, nailing the customer experience, be it online or storefront, is vital to a brand’s success. Power Retail got the lowdown from RAG’s Peter Ratcliffe on how the Group ensures it delivers exceptional service across its portfolio of brands. Download the full case study here!
“In recent roles within online retail I needed a solution with the ability to handle complex data between our back-end systems, our website and our online sales channels. We researched available tools and found the Fusion Factory team. We knew from the first meeting and demonstration that the CommerceConnect solution and team suited all our data transformation needs. I’m in the process of working with the team again with similar requirements. It’s the third time I’ve worked with them and that’s saying something.”
“With Forever New’s rapid online business growth, both locally and oversees, we made the strategic decision to automate the integration of our new eCommerce website with our critical business data systems. We were looking for a robust and locally supported solution. When our eCommerce Program Manager evaluated options he introduced The Fusion Factory team and solutions – they ticked all the boxes and made it an easy choice for us. They have a deep understanding of online retailing, business data integration processes and they are experts in designing solutions to manage complex data. As a result we have significantly greater efficiency across our systems, program and support staff and eCommerce websites.”